Muista Raven

Free Shipping in the European Union, Switzerland* and the UK*.

* Switzerland & the UK import fees may apply, responsibility on the buyer (Switzerland ~25-30 CHF, UK ~60-70 GBP)

Other countries outside the EU – shipping price will be generated at the checkout, after you fill in your delivery address. If your country is not listed for shipping, please contact us at info@muistachair.com for an individual shipping quote. Orders to countries outside the EU may be subject to import taxes, which are levied once your package reaches your country. We ship orders according to the Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what charges buyers in specific countries will be subject to. If you do incur any such additional charges they must be rendered for your order by yourself to clear customs. Please contact your local customs office for more information.

If you think you made a mistake by ordering and Muista is really not for you, you can return it for free within 30 days after your Muista has been delivered to you.
• All returns made within a 30 days period are free of charge. Please get in touch with us to organise the return at info@muistachair.com You will be asked to simply pack up your Muista and commit to a courier pickup date. The items must be returned to us in undamaged condition, so please be gentle with your Muista during the initial 30 days period.
• Refunds will be made by original payment method within 1 week of the return.

Our warranty covers any major manufacturing or structural defects that might prevent you from using your chair safely and comfortably. The warranty does not cover damage caused by misuse, normal wear and tear or defects caused by exposure to direct sunlight. Minor aesthetic defects: at Muista we believe in responsible production, meaning discarded materials should be kept to a minimum. We do not discard chairs with some very minor aesthetic production damages. We also do not regard wood knots and irregularities in the natural wood structure as defects. However, if you are not entirely happy with your Muista, not to worry – you can return it for free within 30 days of delivery, and get a full refund. With any concerns, please email us to info@muistachair.com

We take all reasonable care to make this Website secure. In order to ensure secure payment transactions, www.muistachair.com uses 228-bit SSL encrypted payments. This means that all confidential data are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.